At Rivaaya.com, we strive to provide a smooth shopping experience. This Cancellation & Refund Policy explains how you can cancel an order and request a refund.
1. Order Cancellation
Product can be returned within 3-5 days.
Before Dispatch:
You may cancel your order within 24 hours of placing it or before it is shipped (whichever is earlier) by contacting our customer care at +91 9834127626.After Dispatch:
Once your order has been shipped, it cannot be cancelled. However, you may initiate a return after delivery (see Return Policy if applicable).
2. Refunds
Eligibility:
Refunds are issued only for orders that are:Cancelled before dispatch.
Returned due to damaged/defective items, wrong product received, or other valid reasons approved by our team.
Replacement or exchanged products will be delivered within 3-5 days.
Mode of Refund:
Refunds will be credited back to the original payment method (Credit Card, Debit Card, Net Banking, UPI, Wallets) within 7–10 business days after approval.Partial Refunds:
If only part of an order is returned, the refund will cover only that portion.Non-Refundable Items:
Certain items, such as sale/clearance items are not eligible for refund unless received in a damaged condition.
3. Late or Missing Refunds
If you have not received your refund within the specified timeline:
Check your bank account or payment provider.
Contact your bank/payment provider as processing may take time.
If still unresolved, contact us at support@rivaaya.com with your order details.