At Rivaaya, we strive to ensure that every customer loves their purchase. If you are not completely satisfied, please review our return and exchange guidelines below.
Returns
Returns are accepted within 7 days of delivery.
Items must be unused, unworn, and in their original packaging with all tags intact.
Products showing signs of wear, damage, or alteration will not be eligible for return.
Due to hygiene reasons, earrings are non-returnable and non-exchangeable unless received damaged or defective.
Exchanges
Exchanges can be requested within 7 days of delivery.
Exchanges are subject to product availability.
Customers may exchange for another product of equal or higher value by paying the difference, if applicable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery.
Share your order number and clear photos/videos of the product.
After verification, we will arrange a replacement or refund.
Refunds
Once the returned product is received and inspected, the refund will be processed.
Refunds will be credited to the original payment method within 5–7 business days after approval.
Shipping charges are non-refundable unless the return is due to our error.
Anti-Tarnish Jewelry Care
Our anti-tarnish jewelry is designed for long-lasting shine. However, improper handling, exposure to harsh chemicals, perfumes, or physical damage is not covered under the return policy.
How to Request a Return or Exchange
To initiate a return or exchange, please use your order section or contact our customer support team with:
Order Number
Product Name
Reason for Return/Exchange
Supporting photos/videos (if applicable)